ASIC general help form

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Description of issue

If you ever manage the hard task of finding the link the ASIC contact form then congrats, but beware if you are adding files
1. You must name them
2. You can't add jpegs, gifs or pngs you have to convert them to pdfs or a print image file format like tiff!


Link: http://asic.gov.au/

Issues found:

Understanding

  • Familiar Metaphors & Language

Action

  • Freedom
  • Flexibility

Feedback

  • Prevent Errors
  • Support Error Recovery

Resolution:

Don't make people name files, files already have file names
Let people upload images in standard formats
Don't show unnecessary error messages

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